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SO, Account Maintenance Group, Channel Operations Centre

Posting Date:  20-Nov-2022

Kuala Lumpur, Wilayah Persekutuan, MY

Company:  United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

  • Responsible for Customer InFormation (CIF) and account data maintenance including service request closure and tracking.
  • Review exceptional maintenance reports including unsuccessful normalisation request and escalate to party concern where necessary.
  • Maintenance of AML-KYC data which is meant for transaction tracking system.
  • Perform maintenance of Foreign Account Tax Compliance Act (FATCA) / Common Reporting Standard (CRS) Information & Document Tracking based on duly authorised request form.
  • Perform maintenance for all the above mentioned tasks and Non-Monetary Transactions such as Cheque Book Request, Staff ID Tagging, Hold Code placement/upliftment, Statement Mailing Mode/Central Subscription Mode and etc. in accordance with COC-AMG Standard Operating Procedure.
  • Assist Team Leader in User Acceptance Testing (UAT) for system enhancement/implementation.
  • Participate and assist in the department’s Disaster Recovery and Biz Continuity Annual Testing.
  • Perform / Assist any other ad hoc assignment or task as assigned by Unit / Department Head from time to time.

Job Requirements

  • A recognized Degree in any business related studies.
  • Fresh graduates and those with less than 2 years working experience are encouraged to apply.
  • Possess good analytical and communication skills.
  • A good team player with strong interpersonal skil

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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