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SO - MGR, Customer Service Officer, Inbound Servicing

Posting Date:  07-May-2022

Kuala Lumpur, Wilayah Persekutuan, MY

Company:  United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

  • Deliver 24 hour one-stop customer service.
  • Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
  • Handling and resolving customer complaints proficiently.
  • Displaying a high level of quality and professionalism when dealing with customers.
  • Performing transactions accurately and efficiently to resolve customer’s needs in accordance to the set procedures and guidelines.
  • Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
  • All staff are subject to Compliance and Audit related checks including spot-checks on lockers, workstations, pedestals, cabinets and drawers.
  • Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.
  • Liaise with relevant units and/or departments to resolve issues.
  • Liaise with external service providers when necessary.
  • To perform any other duties as assigned.

Job Requirements

  • Recognised Degree/Diploma or other equivalent qualifications.
  • Knowledge in Microsoft Office.
  • Effective Written and Verbal communication skills.
  • Ability to listen and assess customer concerns.
  • Ability to understand and identify appropriate solutions.
  • Ability to compose a concise and accurate message via email or verbally.
  • Analytical and display initiative to resolve problems.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.