Senior Application Maintenance Support (GEB) - PRO

About UOB Innovation Hub 2

UOB Innovation Hub 2 is a UOB-wholly owned subsidiary providing software application development, testing and maintenance for the UOB Group. We are dynamic and passionate about delivering innovative financial technology that enables business growth and transformation. To support our vision and growth ambitions, we are looking for talented application developers to spearhead our application development process and support the maintenance of our apps. If you’re passionate about creating high-quality applications and working as part of a collaborative team, we’d love to hear from you!  

Job Scope

You will be involved extensively and be responsible for the end-to-end software development lifecycle and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes anchoring key engagements with various stakeholders, analysis and design to development, implementation, release management, testing and support for the domain area of Payments, Real-Time Data Services and Open Banking APIs (PRO).

With a primary role in leading a L3 support team, you will mainly be responsible for day-to-day application stability & improvement activities around code fixes within the PRO domain area (with focus on various channel related integration). You will also partner closely with the group domain team to plan and manage transitioned deliverables of project delivery/change requests.

Other responsibilities include:

• Act as the focal point of contact for technical resolutions while managing the incident, problem, and knowledge management processes for the applications in scope.
• Coordinate with 3rd party product vendors and/or integration partners for application fixes, delivery and deployment of code fixes to meet the required quality, stability, performance & capacity.
• Provide timely updates and report to management.
• Work with stakeholders to manage and prioritize the overall book of work against the team’s capacity.
• Contribute to continuous improvement initiatives relating to methods, tools, people, architecture, project management and governance.
• Provide technical leadership for the squad and enforce the Definition of Done
• Enable the team and removing impediments and blockers for the squad
• Provide insight, measurement, accountability and a positive working environment

Key Requirements

• The ideal candidate should have extensive experience in operating large-scale and complex mission-critical solutions:

• Strong communication skills to communicate with various stakeholders (both working level and management) across business and technical teams.
• Prior experience in a highly secured environment (eg: financial services) with good understanding on security and audits, encryption, 2FA or multi-factor authentication (MFA).
• Experience in application development and operations of complex integrated application solutions (online and batch integrations):
  1. Mandatory: RHEL (or other equivalent Linux distributions)
  2. Mandatory: Java-based application development.
  3. Mandatory: Experience with database management systems (preferably Oracle)
  4. Mandatory: Shell Scripting
  5. Experience with Solaris operating system will be an added advantage.
  6. Experience with Finastra product (used in corporate e-channel platform) will be an added advantage.
  7. Experience in JBoss application server will be an added advantage.
  8. Experience in Apache web server will be an added advantage.
• Experience in security management across the layers.
• Experience in Agile and DevOps practices will be an added advantage.
• Experience in managing third-party vendor solutions will be an added advantage.
• Domain knowledge in various payment products (validation, processing) and corresponding technical solutions will be an added advantage.

Education

• Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

What Will Help You Succeed In This Role

• Planning, tracking, monitoring the delivery timeline and support team members in their daily task
• Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members
• Identify ideas to improve system performance and impact availability
• Make good technical decisions that provide solutions to business challenges
• Embrace tackling and resolving complex technical design issues
• Possesses strong analytical, problem-solving, and decision-making skills while exercising good judgment
• Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner.

• Excellent communication (written and verbal) and inter-personal skills to manage technical and non-technical stakeholders.
• Able to work independently to manage the team with minimal guidance, with the ability to understand the big picture and as well as a keen eye on the details.
• Resourceful team player, who can work on multiple assignments, with minimal guidance
• Results-oriented person with a focus on delivery