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Senior IT Support Engineer - COE

Posting Date:  03-Dec-2022

Kuala Lumpur, Wilayah Persekutuan, MY, 50350

Company:  United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Finance and Corporate Services function manages the financial and administrative needs of the Group to help achieve its business goals.


Group Finance

We support enhanced decision-making to achieve optimal and sustainable financial outcomes for our shareholders. We are responsible for providing insights into the performance of the Group through financial, regulatory and performance reporting of the Group.

Job Responsibilities

  • Provide 1st level IT Technical support, hardware maintenance, troubleshooting and problem resolution.
  • Perform escalation to level 2 and 3 support and coordinate troubleshooting effort with external suppliers and/or respective teams in Group.
  • Provide expertise and support during systems & PC upgrades, installations, and maintenance.
  • Provide technical support for the following (but not limited to) on-site:-
    • structured cabling & office network
    • telecommunication links
    • IP telephony system (if applicable)
    • PC Desktop/Notebooks/Printers and peripherals
    • Microsoft Office suite of software, etc.
  • Communicate regularly with management and all users of information services and systems
  • Develop standard operating procedures and best practices, including providing written protocols and guidance to end-users, in accordance to Group policies and standards
  • Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
  • Assisting and supporting the provision of end-user services, including help desk and technical support services.
  • Assisting and supporting financial aspects of the IT related matters, including purchasing, budgeting.
  • Assist in managing telecommunications infrastructure, projects, policies and procedures.
  • Negotiate and administer external suppliers, contracts and service agreements

Job Requirements


  • Good degree holder in Computer Science or Information Technology


Experience and Skills

  • Degree holder with at least 5 to 7 years relevant working experience.
  • Highly competent in computer skills
  • Customer service-oriented.
  • Highly independent with strong initiative.
  • Ability to work after hours and standby 24x7 after office hours
  • Possess creativity and self-motivation to find solutions in a sometimes ambiguous environment.
  • Excellent communication (written, verbal) and interpersonal skills to positively influence people to make the appropriate decisions and resolve conflicts effectively.
  • Team player and able to perform well in a fast-paced environment.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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