System Analyst, Customer and Credit Origination

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

•    Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document.
•    Collaborate with Functional Business Analyst to clarify functional and non-functional requirements.
•    Define and ensure traceability from functional specifications to business requirements.
•    Responsible to create technical design.
•    Collaborate with Solution Architect to get guidance for Technical Design.
•    Ensure technical design adheres to architectural roadmap, development practices, and security requirements.
•    In case of vendor implementation: 
•    Review functional specification written by vendor.
•    Ensure vendor resources create technical design document.
•    Review technical design document written by vendor.
•    Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase.
•    Collaborate with Production Support team to establish IT operations procedures and document as part of Tech Design.
•    Coordinate execution of threat modelling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats.
•    Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
•    Ensure defect or issue raise are routed to the correct team for troubleshooting, analysis or fix.
•    Provide input to impact assessment and estimation for Project Change Request.
•    Work with Test Manager to review test plan and functional test scope.
•    Review test cases to ensure the test cases covered all the in scope requirement.
•    Provide SIT and UAT test support. Perform first level analysis on all the defect or issue raise before routed to the correct team for further troubleshooting, analysis or fix.
•    Manage the function validation support during UAT phases to ensure that requirement exit criteria are met correctly.
•    Demonstrate proactive attitude towards work assignment, co-ordination with the stake holder, status reporting, getting the work done end to end.
•    Solution oriented, positive mindset.
•    Going beyond expectations often showcases initiative, adaptability, and commitment.
•    Expected to lead junior system analyst in the team.

Job Requirements

The ideal candidate will be a dependable and resourceful technology management professional who can comfortably work in a large development organization in a globally distributed, dynamic work environment that fosters diversity, teamwork, and collaboration. He/she should be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive in high pressure environment is essential.
•    Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory. 
•    More than 6 years’ track record in developing and delivering global / regional CRM capabilities for a multi-national/regional company with annual budgetary responsibility.
•    Strong technical/product knowledge on CRM platform, preferably Microsoft Dynamics 365 Sales and Customer Service. Optionally, strong technical/product knowledge on Siebel or Salesforce
•    Ability to think through technical solutions to business problems/requirements and bridge the gap between application development teams and functional product/business owners.
•    Past experience of having executed projects requiring cross functional analysis across business lines and technology teams and using both Waterfall and hybrid Agile methodology.
•    Strong team player able to motivate team to respond to multiple demands and able to manage changing priorities and meet challenging timelines.
•    Ability to own delivery responsibilities end to end and be accountable for driving results for the team.
•    Strong team orientation and commitment to overall team success; willing to go above and beyond to ensure team success; intense customer focus and commitment to driving quality.
•    Effective time management skills to manage multiple priorities with flexibility on time zones and timelines.
•    Logical thinking, high analytical and problem-solving skills; innovative and solutions oriented.
•    Enthusiastic and quick learner in a rapidly changing environment.
•    Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders.
•    Experience in banking or financial services is an added advantage.
•    Good to have skills or experience working with the following technology:
•    Microsoft .NET Framework
•    IBM WebSphere MQ
•    Microsoft Dynamics 365
•    Microsoft SharePoint
•    Microsoft SQL Server
•    Sql Server Integration Service
•    Sql Server Reporting Service
•    Windows Server
•    React JS development knowledge 
•    React JS integration
•    JWT token 
•    SSO, URL rewrite functionality
•    ASYNC MQ

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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