System Analyst, Customer and Credit Origination

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

•    Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document.
•    Collaborate with the business users and Functional Business Analysts to elicit end-to-end business process, functional, data and interface requirements.
•    Reviews high level solution and working with cross functional team to provide cost estimates.
•    Analyze the ‘to be’ process and perform gap analysis.
•    Define and ensure traceability from functional specifications to business requirements.
•    Responsible to create technical design.
•    Collaborate with Solution Architect to get guidance for Technical Design.
•    Ensure technical design adheres to architectural roadmap, development practices, and security requirements.
•    In case of vendor implementation: 
•    Review functional specification written by vendor.
•    Ensure vendor resources create technical design document.
•    Review technical design document written by vendor.
•    Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase.
•    Collaborate with Production Support team to establish IT operations procedures and document as part of Tech Design.
•    Coordinate execution of threat modelling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats.
•    Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
•    Ensure defect or issue raise are routed to the correct team for troubleshooting, analysis or fix.
•    Provide input to impact assessment and estimation for Project Change Request.
•    Work with Test Manager to review test plan and functional test scope.
•    Review test cases to ensure the test cases covered all the in scope requirement.
•    Provide SIT and UAT test support. Perform first level analysis on all the defect or issue raise before routed to the correct team for further troubleshooting, analysis or fix.
•    Manage the function validation support during UAT phases to ensure that requirement exit criteria are met correctly.
•    Facilitates/Provides “Train-the-Trainer” on application enhancements.
•    Manage, address, and resolve functional issues that arise in a timely manner, ensuring necessary escalation and communication to all stakeholders. 
 

Job Requirements

The ideal candidate will be a dependable and resourceful technology management professional who can comfortably work in a large development organization in a globally distributed, dynamic work environment that fosters diversity, teamwork, and collaboration. He/she should be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive in high pressure environment is essential.
•    Degree with 6 to 9 years of current, hands-on analysis experience
•    Detail-oriented, highly innovative, and self-started.
•    General understanding of banking and knowledge and application of banking technology and regulations/compliance
•    Experience of complete software development lifecycles – waterfall and agile project experience
•    Experienced in functional specification and data mapping. Able to detail out functional specification based on user requirements.
•    In-depth knowledge in Credit Origination business process and workflow for retail and/or corporate domain.
•    In-depth knowledge in Credit Origination system functionalities and interfaces to other banking systems, and/or credit bureau.
•    Strong analytical / problem solving / process design skills.
•    Hands-on experience in database access, querying, data analysis skills.
•    Excellent communication skills with the ability to negotiate / influence / persuade with various stakeholders.
•    Strong team building, interpersonal and collaboration skills
•    Cultural sensitivity and openness
•    Ability to multi-task and perform well under pressure.
•    Passionate and results orientated.
•    Exposure to JIRA and confluence.
•    Added advantage with Unix OS and Oracle DB experience.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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