Team Lead, Acct Maintenance Grp COC

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust. 

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

You will be part of the Channel Operations Centre – Account Maintenance Group that provides centralized backroom operations and support to Business Units, Operation Centres and Singapore Branches on Individual Account Opening and Customer & Account Maintenance.

Your key responsibilities are:

• Manage a small team on the processing of Account Opening and/or Customer & Account Data Maintenance requests for Individual Customers.
• Manage daily operational activities and team’s resources to ensure all data maintenance requests are completed with accuracy and within the agreed Service Level Agreement.
• Ensure all enquiries/ escalation from Singapore Branches and Business & Support Units are attended to promptly. And any issues and incidents are escalated to Operations Management in a timely manner.
• Ensure team comply with relevant and established policies, process and procedures.
• Prepare, review and submit management/ statistical reports.
• Lead projects and/or process improvement initiatives.

Job Requirements

• A recognized university degree, with 8 years of Branch Banking and/or Backoffice operations experience in a financial institution.
• Good managerial skills.
• Strong computer, analytical and problem-solving skills.
• Strong interpersonal and communication skills.
• Able to work under pressure.
• Able to work independently and in a team.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.