Team Lead AVP - Unicard (Channel Ops)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust. 

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

You will be part of the Channel Operations Centre Hub Operations Service Centre, a backroom operations unit, to support processing of customer claims from the Self-service machines (ATM/CDM)

Your key responsibilities includes:

• Handle daily operational activities, manage team’s resources to ensure all withdrawal and deposit claims are processed within defined SLA
• Review daily claims volume and deploy the manpower accordingly.
• Be the point of escalation for any process breaks and abnormality.  
• Handle communications with internal stakeholders and external vendors
• Supervisory and administrative matters related to team
• Provide coaching and training support to improve proficiency of team
• Promote process improvement and take part in enhancement projects when required

Job Requirements

• Bachelor’s degree
• Minimum 6 to 10 years of experience in financial institutions operations preferred. 
• Team supervisory and management experience will be an advantage.
• Proficient computer skills especially MS Office applications
• Able to communicate effectively both verbal and written
• Knowledge of the Self-Service machines will be a plus

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.