Technical Delivery Manager, Digital Banking

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

You will be involved extensively and be responsible for the end-to-end software development lifecycle and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes anchoring key engagements with various stakeholders, analysis and design to development, implementation, release management, testing and support for the domain area of Digital Banking.

With a primary role in delivery management, you will be responsible for the project technical delivery and quality assurance of the team’s delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the group domain team to plan and manage transitioned deliverables.

Other responsibilities include:

• Support the Team - Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities — sometimes in long-term roles supporting the business, but more often to the small, independent squads.

• Build Capabilities - Responsible for building a “capability” to support a value-creation line: hiring and developing talent; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches. The Technical Delivery Manager (TDM) has also the responsibility to deploy our talented people to the appropriate squads, based on their expertise and demonstrated competence. In essence, the Tribe Lead is responsible for the “People” and the “How” in collaboration with the Chapters and the Platform/Tribe coaches for the software development work.

• Manage By Empowering - The Technical Delivery Manager (TDM) must manage external (vendors) and internal resources, must evaluate, promote, coach, and develop his or her people, but without traditional direct oversight. The TDM may not be involved in the day-to-day work of squads for “value creation standpoint” but has the responsibility to supervise the day-to-day (quality, velocity, productivity, resourcing, vendor management) in collaboration with team members and the Platform / Tribes / Squad business leads; he does not check on or approve the work of their team members, and he certainly does not micromanage or provide daily oversight. Instead, regular feedback from platform/tribe leaders, team members (Squad Leads), and other colleagues inform his evaluations. In fact, he / she should have enough time to tackle “real work” on business opportunities in liaison with the Platform and Tribe leaders.

Job Requirements

The ideal candidate should have extensive experience in implementing and operating large-scale and complex mission-critical solutions:

1. Good understanding on all architecture layers.

2. Strong record of deliveries in mobile and frontend (React) projects.

3. Past technical and delivery experience, preferably in a retail banking or wholesale banking environment.

4. Experience in Agile delivery (SCRUM).

5. Have managed team size between 15 and 40.

6. Strong organizational and leadership skills.

7. Ability to manage squad members, with different levels of expertise and different background within an Agile context.

8. Ability to transform squads into high performance squads.

9. Ability to nurture individual squad members into high performing rockstars.

10. Ability to adapt to in an environment where requirements change rapidly.

11. Ability to manage complex, time-sensitive deployment queues with other teams in the bank.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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