Technical Delivery Manager (Application Maintenance/Prod Support), Cards

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

In this role you will be responsible for designing, developing, maintaining, and providing support for critical applications. Your technical expertise along with best practices will be instrumental in delivering fully functional software that meets schedule and requirements.

Other responsibilities include:

• Provide Level 3 (L3) support for critical applications, ensuring timely resolution of issues and minimizing downtime.

• Collaborate with the primary product vendor to address and implement application fixes, enhancements, and updates.

• Conduct root cause analysis for recuring issues and work proactively to prevent future occurrences.

• Troubleshoot and resolve complex technical issues related to the open systems.

• Work closely with cross functional teams, including development, testing, and infrastructure teams, to ensure seamless application support.

WHAT WILL HELP YOU SUCCEED IN THIS ROLE

• Build a culture of collaboration with application development and testing teams to ensure that the requirements and solutions are correctly understood, refined as well as being translated into equivalent deliverables at each stage of execution

• Inspire and drive the team to be the superior Cards Subject Matter Experts in specializing across cards systems and cultivate wider insights and hands-on delivery capabilities for the cards technology organization

• Foster an environment of technology excellence and innovation

• Build exceptional peer relationships with key stakeholders and be able to influence key outcomes. Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Demonstrate energy and ability to function in an intense & complex environment demonstrating initiative and operating with an ownership attitude to deliver results.

• Possess strong quantitative, analytical, problem solving and process design skills to translate analysis into solutions that meet business objectives

• Excellent communication (written and verbal) and inter-personal skills to manage technical and non-technical stakeholders across multiple business units

• Resourceful team player, who can work on multiple assignments, with minimal guidance

• Ability to work in a fast-paced, team-oriented environment.

Job Requirements

MINIMUM EXPERIENCE

• At least 6 years real time experience in Java development and working knowledge in core java, Spring boot, Hibernate.

• 5+ years of total experience with application development tools such as WebSphere, Maven, and Jenkins.

• Experience in Application maintenance /production support with a focus on Level 2 or Level 3 support.

• Must have experience in banking domain and good to have experience in CACS online (Collections), 3DS and Bankwide loyalty program.

• Hands-on experience on Oracle database and working knowledge in PL/SQL.

• Hands-on experience in Web servers (such as JBoss Webserver, Apache etc.) and Java platform / J2ee and Java web container (such as WebLogic, JBoss EAP, JBoss Webserver Tomcat, IBM WebSphere etc).

• Should have experience in applying WebSphere Patches, OS Patches, SSL Cert Configuration.

• Strong technical background with expertise in Java and J2EE technology.

• Good to have knowledge on Devops tool like Bitbucket, Jenkins, Maven, GIT.

• Good to have knowledge on Control M batch processing tool.

• Good to have experience in using JIRA and Remedy Workflow Application.

• Must have working knowledge with LINUX/UNIX environment.

• Problem solving skills, to be able to continuously come out with different structured ideas in the process solving problem.

• Good to have experience on apply WebSphere Patches, OS Patches, SSL Cert Configuration.

• Proactive, self-driven and can perform well under pressure with a high sense of urgency.

• Excellent in communication skills.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.