Technical Delivery Manager (eSignature Platform - DocuSign), Shared Platform

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

The Technical Delivery Manager will oversee the implementation, operation, and ongoing management of the electronic signature platform, specifically focusing on DocuSign integration within the organization. This role requires a strong technical background in software delivery, leadership in managing cross-functional teams, and an in-depth understanding of DocuSign’s features, including API integrations and user management. The TDM will ensure that the platform operates efficiently and meets the needs of the business, providing secure and compliant electronic signature capabilities.

Key Responsibilities:

• Lead the design, implementation, and support of the electronic signature platform using DocuSign.
• Manage a team of developers, architects, and support staff to deliver seamless integrations with other business systems.
• Oversee the full lifecycle of DocuSign projects, from requirement gathering to production release and post-launch support.
• Coordinate with business stakeholders to ensure the platform meets business requirements and compliance standards.
• Develop and manage timelines, budgets, and resource allocation for platform implementation and upgrades.
• Ensure platform scalability, security, and adherence to industry best practices.
• Manage DocuSign API integrations, including configuring templates, webhooks, and permission profiles.
• Collaborate with compliance, legal, and IT teams to ensure platform security and adherence to regulatory requirements.
• Provide training and support to internal users and stakeholders.
• Ensure continuous monitoring, maintenance, and optimization of the platform.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience managing technology delivery in large-scale enterprise environments.
• Proven experience with DocuSign or other electronic signature platforms.
• Strong understanding of DocuSign API integration, webhooks, and workflow automation.
• Experience with RESTful services, JSON, and Spring Boot is a plus.
• Knowledge of security protocols, compliance standards, and best practices for electronic signatures.
• Excellent leadership, communication, and project management skills.
• Ability to manage multiple projects simultaneously and deliver on tight deadlines.
• Experience with vendor management and contract negotiations.
• Familiarity with other electronic signature platforms.
• Experience in the financial or banking industry.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.