VP, Risk & Control - Retail Ops

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust. 

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

You will be part of Retail Operations which provides transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.  The successful candidate is expected to be familiar with the rules and regulations relevant to the processing, working closely with the relevant stakeholders to implement and maintain a high standard of operations control and compliance, monitoring through independent reviews and provision of advice on risk matters.  Additionally, you will also be involved in the preparation of periodic risk reporting.

•    To lead the Risk and Controls team
•    To build a dynamic and proactive strategy in Risks and Controls to ensure robust controls
•    Plan, Review and Execute the business directions, goals and strategies for the teams
•    Supervise the team’s daily operations and meet all set Goals
•    Provide guidance, analyse staff capabilities to identify skills gap and arrange for coaching/training to staff in their job performance on a regular basis, when required as part of on-going staff career development and improvement plans
•    Track key performance indicators and monitor staff performance against the key performance indicators
•    Monitor project milestones to ensure key deliverables and timelines are met
•    Perform periodic control tests to identify potential risk issues within the division (Example - KRCSA, AML CSA, Outsourcing Due Diligence)
•    Review and track the remediation plans for completion by the agreed due date
•    Ensure that any areas of non-compliance or improvements highlighted by the Auditors, Compliance, Risks Management and Regulators are followed up promptly and resolved quickly
•    Perform control review (e.g., Control Checklist review)
•    Ensure escalations are raised to the appropriate management levels on a timely basis, where required
•    Ensure Bank’s policies, guidelines, controls and compliance requirements are up-to-date and strictly adhered to
•    Manage the Key Risk Indicators at the division level
•    Perform Control and Risk related training to staff
•    Prepare Business Report to Management
•    Ad hoc assignment, business management support and other related activities, as required

Job Requirements

•    Bachelor’s degree
•    Minimum 7 years of experience preferably in financial institutions
•    Risk and control experience, and able to manage risks well in a large operations setting.  Added experience in controls, running/ interfacing audits and in operational risk management
•    Strong knowledge of banking regulatory requirements and international practices/guidelines such as Sanctions, FATCA/CRS
•    Able to work effectively with all levels of staff and stakeholders
•    Strong analytical and problem-solving skills
•    Good communication and presentation skills
•    Motivated, driven, can work under pressure and able to complete task given within the given timeline
•    Have a strong organization belonging, team player and willing to share knowledge
•    Positive attitude, willingness to learn and motivated to find solutions to the problem
•    A self-starter, able to think-out-of-the-box, meticulous and possess a continuous improvement mindset
•    Good working knowledge in using Microsoft suite of products such as Powerpoint, Excel

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.