Workplace M365 Administrator Lead

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

We are seeking a a skilled M365 Administrator to provide end to end (E2E) service request, incident management and level 3 (L3) support. The  Ideal candidate will be responsible for administering and troubleshooting M365 collaboration tool, Exchange (On Premise, Hybrid and Online) and various workplace enterprise tools.

Candidates are expected to:
• 6-9 years work experience 
• Manage and support M365 collaboration tools, including Exchange (on-premise/ hybrid/ online).
• Provide L3 support for incidents and service requests, ensuring timely resolution.
• Troubleshoot and triage platform-related issues, applying PowerShell scripting for automation and issue resolution.
• Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA.
• Ensure compliance with network access policies, using IT Admin LAN and Production VDI for privileged access.
• Work closely with the Workplace IT service desk team for escalations and after-hours support.
• Follow the access approval process, ensuring privileged ID access is only drawn by authorized personnel.

Job Requirements

Candidate with the following knowledge will be preferred :-
• Proven experience as an M365 Administrator or similar role in enterprise environments.
• Expertise in Microsoft 365 collaboration tools and Exchange administration (on-premise, hybrid, and online).
• Strong troubleshooting and triaging skills in M365, with experience in L3 support.
• Proficiency in PowerShell scripting for automation and administration.
• Experience working with security tools like Trend Micro, Enterprise Vault, MTD, and MFA solutions.
• Familiarity with MDM Blackberry mobile suite.
• Ability to work in an escalation support model, including after-hours support when required.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.