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Manager, Account Services (Customer Fulfillment), COPC

Posting Date:  31-Dec-2022

Singapore, Singapore

Company:  3677

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.


Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

  • Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
  • Complete all requests with accuracy and within the agreed Service Level Agreement
  • Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
  • Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
  • Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements

  • Preferably Degree Holder, with at least 3 - 4 years of relevant banking experience. Fresh entry welcome to apply
  • Able to multi-task and cope with change and diversity in a fast-paced environment
  • Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
  • Meticulous with an eye for details and quality mindset
  • Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
  • Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
  • Team player, self-motivated and resourceful

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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