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Posting Date:  26-Aug-2021

Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.


Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

You will be part of the Rewards team within Cards and Payments and this role will primarily focus on managing the overall rewards cost and streamlining rewards redemption processes.

Your key responsibilities include

Maintain & introduce new Rewards Catalogue on via various channels like internet banking, digital banking and instant rewards redemption example:

  • Drive digitalization on rewards redemption and improve customer journey through various platforms and marketing initiatives:
  • Maintenance existing catalogue items  including onboarding new merchants to have a variety of Reward items
  • Constant review catalogue pricing to be competitive


  • Enhancing processes for rewards and managing customers’ feedback and experiences:
    • Streamline manual processes example to implement straight through creation of new rewards catalogue and payments
    • Revamp of current rewards page to ensure good customer experience
    • Manage and resolve customer issues relating to rewards
    • Analyze monthly reports on rewards redemption via various channels to ensure rewards cost is kept within budget

Job Requirements

  • Preferably degree holder with minimum of 2 years of loyalty programs & partnerships experience, preferably in Rewards segment
  • Strong project management/analytical skills, meticulous, proactive and able to think creatively
  • A team player with good interpersonal and influencing skills.
  • Good communication skills (spoken and written) and ability to critique marketing collaterals
  • Resourceful and independent
  • High proficiency in MS PowerPoint and Excel.


Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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