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Manager, Unit Trust Operations, Retail Investment Operations Centre, Group Technology & Ops

Posting Date:  11-Jan-2022


Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

  • Acts as liaison person between business and outsourced vendor to ensure timely transaction processing of Unit Trust and service delivery of client’s requirements.
  • Controlling and measuring Vendor management through daily dashboard, monthly service review and ad hoc call and discussion with vendor on production errors incurred and implementation of preventive measures on Vendor’s process.  
  • Support Businesses and other stakeholder for all initiatives and new product embarked on
  • Perform due diligence on outsourced service provider and follow-up on day-to-day activities
  • Ensure timely and accurate daily and monthly reconciliation of various fees, commission & expenses for Unit Trust
  • Monitor procedures and ensure compliance to regulatory and internal guidelines. Review existing SOP and timely update for new processes. 
  • Ensure processes are performed within agreed turnaround times with NIL errors/delays
  • Detect and escalate exceptions promptly & track for closure
  • Achieve Operational efficiency by streamlining processes and implementing quick win solutions. Identify automation opportunities to control risk and improve productivity.
  • Participate in projects discussion, share inputs for process improvements and work closely with Superiors

Job Requirements

  • University degree with at least 5 years of Operations experience in banking/financial industry
  • Have Unit Trust Operations background
  • Proficient in MS office - Excel, Power point, Word
  • Good verbal and written communication skills to effectively interact with colleagues and external parties.
  • Ability to work independently and in teams
  • Dedicated, self-driven and highly motivated
  • Good attitude, open-minded and able to work in a fast-paced and changing environment


Added Advantages

  • Knowledge of Unit Trust and Alternative Investment products - Private Equity, and or Hedge fund. 
  • Knowledge of Clearstream system (Vestima).

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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