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Manager/Senior Officer, Cash Management Operations Center, Group Technology & Ops

Posting Date:  29 May 2023

Singapore, Singapore

Company:  3677

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

  • Processing and Manage daily operations of Onboarding team and Static maintenance to ensure all tasks are completed as per SLA
  • Handle escalation and provide solution with risk mitigation for exceptional handling
  • Submission of daily/weekly/monthly reports
  • Project participation (ad-hoc basis)
  • Other Responsibilities as delegated by Supervisor

Job Requirements

  • Experience in managing a team
  • Minimum 3-5 years' experience in banking industry
  • Relevant experience in Onboarding Team would be an advantage
  • Self starter and able to contribute idea on process improvement
  • Reliable, committed & able to work independently as well as a team player
  • Possess good communication and interpersonal skills.
  • Ability to multi-task, manage workload balance and work under pressure with tight deadlines.
  • Ability to work overtime
  • Meticulous and diligent with an eye-for-details
  • Display analytical and problem solving skills

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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