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Posting Date: 

One Raffles Place, Singapore, SG, 048616

Company:  United Overseas Bank Limited
About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.


Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

Report to Team Head, Customer Assurance Team
Review, understand and record customers MWP (My Wealth Planner) details into a consolidated file for callback 
Perform callback to obtain acknowledgement on the Wealth product(s) purchased 
Update the outcomes of the callbacks in consolidated file 
Perform analysis of call outcomes 
Perform ad hoc assignments (that include administrative matters and ad hoc phone calls per Bank’s strategic directive as assigned) from time to time

Job Requirements

Possess customer-centric mindset and patience to handle challenging calls (and customers) and phone communication is critical 
Good interpersonal and communication skills to effectively interact with colleagues and external parties 
Knowledge of and familiarity with FAA regulations, customers MWP and the selling of investments and insurance products are pluses 
Able to work a desk-bound job, and overtime and / or staggered hours may be needed when necessary 
Good telephone skills, pleasant voice and charisma over the phone

Be a part of UOB Family

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