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First VP, Web Management Lead, Group Channels & Digitalisation

Posting Date:  14-Jan-2022

Raffles Place, Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

We are looking for a highly motivated Web Management Lead who will be required to drive projects and initiatives that will benefit the UOB website for Singapore and overseas subsidiaries. The role will be reporting to the Head of Web Management and Digital Solutions of Group Channels & Digitalisation.

You should possess good project management skills, have an excellent understanding and knowledge of digital/ web technologies and skills.

You will be a change agent who will work closely with Business and Technology to solve business challenges through problem framing, spearheading innovation and leading process initiatives to deliver a best of breed web platform that is scalable across UOB.
To be successful in the role, you will need to deepen the maturity and usage of our web management and marketing technology stack, meet project milestones and replicate successful initiatives across our overseas subsidiaries.  You will also be required to develop new ideas to improve and deepen engagement with online users. The key responsibilities include: 


Key roles and responsibilities

  • Together with the rest of the team, serve as an internal consultant and evangelist on group-wide digital transformation projects that help internal teams achieve their business goals.
  • Employ UX and journey design to formulate user centric solutions and solve business problems.
  • Define group web management practices, metrics, standards and governance processes.
  • Manage and drive roadmap of various web management platforms with the aim to improve business efficiency, increase top-line revenue and improve customer experience for the website and other digital channels  e.g. CMS (Teamsite), eCS (Email marketing system), AEM Forms, Adobe Analytics, Google Analytics & Domain Management.
  • Lead, project manage and implement web / digital projects in the digital transformation roadmap
  • Manage projects end-to-end, from business case approval, requirements gathering and documentation, costing, change management, solutions provider management and coordination with technology teams and business users.
  • Work closely with technical colleagues to provide resolutions or proposed workarounds on identified issues / bugs

Job Requirements

  • A recognised degree in Computer Engineering or a related field. 
  • 8–10 years of total working experience, at least 5 years in web development within a financial institution or software development agency.
  • Excellent knowledge in web management, design usability standards, data analytics and project management methodologies e.g. Agile & Waterfall.
  • Able to understand and participate in high-level discussions with technology on business application infrastructure and database architecture design.
  • Organised, self-driven, able to multitask and manage multiple projects in a timely manner.
  • Strong interpersonal and communication skills to have assertive conversations with multiple stakeholders across business, technology and vendors.
  • Strong stakeholder management skills to influence decisions to accomplish business goals. 
  • Able to work independently and in a team, with a willingness to learn proactively
  • Good command of the English Language. 
  • Excellent aesthetic sense for graphic design and working knowledge of web design and development tools e.g. HTML, CSS, Dreamweaver & Photoshop. 
  • Digital UX research, design and development and banking experience is a plus.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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