SVP, Program Manager (Private Bank), Group Retail & Channel T&O

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

1. End-to-end accountability and Business Engagement

• Serve as single point of contact for all of business and operation needs and a liaison between the technology development, business and operation groups
• Take overall responsibility for preparing the organization to deliver the project in line within agreed governance, budget, scope, milestones, quality and process adherence parameters

2. Stakeholder Management: 

• Manage all stakeholders required for project (e.g., Business, Technology, Operations, Compliance, etc.) to ensure the end to end delivery of the project

3. Requirement Management and High Level Solution

• Collaborate with Business to create Investment Proposal and Project Plan documents, including high-level requirements and Business Requirement Document (BRD)
• Prepare a high level solution as part of investment proposal to illustrate the feasibility of achieving the business needs including diagrams outlining the nature of the solution
• Consult the architecture and technology team for advice or technology roadmap direction for solution which is technically complex or propose new technology
• The high level solution should be consistent with the technology roadmap.
• Define and implement a post go live support model

4. Project Execution

• Participate in overall project governance with key stakeholders
• Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports…)
• Be accountable for providing T&O resources to execute program
• Be Accountable for project plan, budget/project finance, risks and stakeholder management 

Job Requirements

• At least 15 years of relevant banking experience 
• Master’s / Bachelor’s Degree in Engineering / Business/ Finance or equivalent
• Understanding of technology and operational processes across functions / departments in the bank/market
• Retail banking, particularly Wealth or Private Banking experience with investment product knowledge is preferred
• Transformation Programs with Omni-Channel Implementation Experience preferred
• Agile project management experience 
• Experience in delivering large-scale projects
• Experience in scoping and evaluation – defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Having experience in Digital Servicing Transformation with working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus
• Knowledge of investment products and the regulatory changes, especially in the sales & advisory process 
• Project Management in retail digital space  
• Knowledge of Best Practices and Service Excellence in Technology & Operation Management 
• Excellent stakeholder management and communication skills
• Strategic forward thinking approach to challenges with outstanding influencing, negotiating and persuasion skills
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives
• Passionate, diligent individual with ability to thrive in ambiguity
• Resourceful team player

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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