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Analyst, Digital Human Resources

Posting Date:  14-Jan-2022

Raffles Place, Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

UOB’s Human Resources team embarked on a major transformation journey in 2018. Since then the team has launched several award-winning people programs across the group in several countries. Technology is a key enabler in any transformation. With this aim we are now completely revamping the HR technology landscape at UOB. We started first by repurposing and reskilling HR technology team (Digital HR) as a strategic team. The team has been trained on human centered design and process reengineering and is currently implementing some of the best cloud-based technologies for HCM, Manpower planning, Data Analytics, Chat bots, Performance management, etc.

Job Responsibilities

  • Partners with Human Resources system users to develop and translate business needs into functional requirements
  • Provides first level support and responds to human resource systems related queries from Human Resources, Managers and Employees
  • Assist Human Resources users with technical issues related to the human resource systems by investigating problems and developing detailed suggestions for resolution
  • Provides transactional support including responding to data correction requests; mass data updates in response to business changes/requirements
  • Create and build reports as needed in human resource systems for all modules
  • Maintains and monitors support cases logged with Human resource systems vendor <SuccessFactors; Workday> Customer Support
  • Participate in requirements gathering and review, create and executes test plans, test remediation plans, test scenarios/scripts with expected outcomes; and system configurations for half yearly cloud releases
  • Maintain user procedures, guidelines, and business processes documentation on system enhancements
  • Ensures data integrity and system security
  • Conducts quality assurance of system functionality and customer satisfaction

Job Requirements

Technical Skills & Experience

  • Minimum 2 years’ experience in human resource systems implementation and support, including cloud-based solution  
  • Preferred: Technical experience in SuccessFactors Learning/Recruit; Workday HCM/Absence & Time tracking/Compensation/Advance Compensation/Talent Management/Perform/Security
  • Understand project life cycle and Technology development models
  • Knowledge of business process reengineering will be desirable
  • Effective listening skills and strong communicator
  • Ability to operate under a face-paced work environment.
  • Passionate, diligent individual with ability to thrive in ambiguity


  • Bachelor’s degree in Information systems/engineering/ business/ finance or equivalent


Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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