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VP, Functional Business Analyst, Customer Digital Channels, Group Retail & Channel T&O

Posting Date:  10-Jun-2022

Raffles Place, Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

We are looking for an experienced IT Functional Business Analyst to join our exciting team focusing on retail and digital banking. Each team member will be part of a capability domain and key contribution is to lead the analysis and design aspects of software development, as well as contribute to development and testing activities.

Requirements analysis and elicitation

  • Support product owners to ensure features and stories to be delivered are well defined and structured
  • Support product owners to collaborate with stakeholders to define target operating model for key processes
  • Lead analysis tasks which contribute to increment and delivery of working software 
  • Contribute to analysis, development, build and testing of working software 
  • Analyse and document the "to be" business and operations processes based on the agreed requirements and/or function points, perform impact assessment
  • Analyse and define detailed functional specifications and non-functional requirements based on business requirements

Team Collaboration

  • Transition functional and non-functional requirements to system analysts, and ensure a clear and complete understanding of the requirements
  • Facilitate "Train the Trainer" for end-users on application enhancements
  • Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)
  • Work with colleagues from other teams to communicate and accept dependencies
  • Participate enthusiastically and effectively in agile ceremonies
  • Commit to increasing other team members’ analysis skills and experiences

Testing and Scope Management

  • Work with Test Manager to translate business requirements into test scenarios
  • Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
  • Perform impact assessment and estimation for project Change Request
  • Monitor and manage risks /issues related to requirements and scope creep
  • Write business functional release notes and contribute to deployment plan

Job Requirements

  • Bachelor’s Degree in a technical or business discipline
  • Minimum 7 years of experience in retail/digital banking
  • At least 7 years of experience working as business/technical analyst
  • Have domain expertise supporting retail bank business requirement for retail banking products (deposit and unsecured lending)
  • Strong working experience in digital banking is preferred, whether for engagement with retail customers/end-users or partners
  • Strong working knowledge of one of the following: 
    • chatbot, AI, NLP/NLU, ML algorithms is preferred
    • digital authentication (e.g. biometric fingerprint, face recognition, motion liveness) and government/national digital ID is preferred
    • customer experience and engagement, or data analytic and customer behavior/insight, or digital marketing
  • Experience in Agile/Scrum environment and framework, e.g. sprint planning, sprint review, backlog grooming, etc 
  • Exposure to Lean/Six Sigma or process re-engineering
  • Familiar with change management processes and project management fundamentals 
  • Exposure to back office operations and omni-channel services is an advantage 
  • Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
  • Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
  • Understanding of technology and operational processes across functions in the bank
  • Wide experience of business analysis across different capabilities, systems or teams
  • High level of technical skill in use of business analysis techniques, methodologies and artefacts to support agile software development
  • Knowledge and experience of toolkits like JIRA, Confluence

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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