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Posting Date: 

Raffles Place, Singapore, SG

Company:  United Overseas Bank Limited
About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.


Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities
  • Responsible for driving change in a group retail transformation program (for PFS, and multi-country)
  • Work with cross-functional teams (including Channel and Product Owners, Tech & Ops) across countries to identify business priorities, design end-state journeys & target operating model, document business requirements & business case
Job Requirements
  • Strong thought leadership and problem solving skills
  • Excellent in engaging and managing stakeholders across functions and at all levels
  • Able to lead and work well in a cross functional team, resolve conflict and drive the team towards a common goal
  • Excellent written and verbal communication skills
  • Process driven, detailed oriented and experienced in process mapping & business requirements documentation
  • Strong in implementation to deliver the necessary changes
  • Be able to bridge business requirements and technical limitations
  • Good understanding of consumer banking (deposits, unsecured & secured lending) processes and regulations required
  • At least 8 years of experience in customer experience design or business process transformation / re-engineering preferred
  • Experience in consumer banking (deposits, unsecured & secured lending) process transformation / re-engineering projects or relevant experience in consulting will be an advantage
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