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Senior Officer, Account Maintenance Group, Channel Operations Centre (1 year contract)

Posting Date:  29-Apr-2022

Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities


You will be part of the Channel Operations Centre – Account Maintenance Group that provides centralized backroom operations and support to Business Units, Operation Centres and local Branches on Individual Account Opening and Customer/ Account Maintenance.


Your key responsibilities are:

  • Process Customer and Account Data Maintenance requests for Individual Customers.
  • Complete all data maintenance requests with accuracy and within the agreed Service Level Agreement.
  • Handle enquiries/ escalation from local Branches, Business Units and Support/ Contact Centre.
  • Prepare and submit management/ statistical reports.
  • Participate in projects and/or process improvement initiatives.

Job Requirements

  • A recognized university degree, with 2 years of relevant banking experience. Fresh graduates are welcome to apply.
  • Good communication and interpersonal skills.
  • Good computer and analytical skills.
  • Able to work independently and in a team.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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