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Senior Officer, Bancassurance High Net Worth Case Management (Contract), Group Retail

Posting Date:  13 May 2023


Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.


Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

The HNW Case Manager incumbent will be responsible for the case management journey of pre-sale as well as post-sale service transactions. He/She would support insurance sales operations to ensure a smooth, timely, and positive service experience for the Bancassurance Advisers and customers on the HNW sales application journey. Listed below are the main responsibilities of the HNW Case Manager:

End-to-End Case Management
•    The Case Manager is responsible for overseeing the service aspects throughout the sales process cycle (Pre-sale and Post-sale)

•    The Case Manager will assist the team to New Business & Underwriting and ensuring sales compliance by processing the required financial and medical documents, underwriting requirements and other necessary documents, critical for policy issuance. Responsible for communicating proactive status updates.

•    The Case Manager will assist the team to manage Distribution Partners, Policy Services, Client Services on in-force policy requests including policy changes, in-force illustrations, claims and other post-sales related transactions.
•    Consistently and accurately track incoming submissions and correspondence from internal and external stakeholders.
•    Maintain and liaise with insurers on necessary reports, as required, for the tracking of outstanding issues, submissions and feedback where applicable.
•    Other responsibilities
o    Handle underwriting requirements for New Business & Underwriting team; ensure documents received are processed promptly
o    Attend to queries relating to clients’ medical examinations; upon receipt of medical reports, to verify against internal records before processing
o    Help follow up with clinics and/or hospitals for Attending Physician Statements; the follow-up should be done via phone call and/or email
o    Maintain a Standard Operations Manual (SOP) for HNW administration on a timely basis and update whenever there are changes or updates
o    Maintain a Standard Operations Manual (SOP) for HNW sales process on a timely basis and update whenever there are changes or updates; propose enhancements if necessary, to enhance process efficiency
o    Work closely with internal stakeholders and service providers to manage distributors’/clients’ expectations
o    Work on designated tasks that are delegated from time to time, including routine administrative duties that are associated with the business.


Job Requirements

•    Tertiary Education (Diploma/Degree from a recognized institution/university)
•    Minimum 3 years of insurance industry experience. Candidates without relevant experience are welcome to apply. 
•    Highly service-oriented and able to multi-task with excellent organization skills
•    Possess strong communication skills (verbal, written and presentation)
•    Adaptable in a fast-paced and changing environment

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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