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Senior Officer, Credit Management, Group Credit (Retail)

Posting Date:  30-Dec-2021


Company:  United Overseas Bank Limited

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Responsibilities

  • Perform collection/recovery activity on delinquent accounts which comprised of Secured and Unsecured facilities
  • To call customers to negotiate for settlement or repayment arrangement in order to improve the Unsecured Portfolio’s delinquency
  • Review and assess suitability of customer eligibility under Bank's financial assistance program
  • Review and initiate cost effective collection and recovery avenues to maximize recoveries and minimize losses
  • Handle about 90 calls per day, reviewing eligible cases for settlement or repayment schedule
  • To be able to meet the KPI set by the management

Job Requirements

  • Minimum 1 year of relevant collection experience or
  • Minimum 2 years of banking and finance related to small business and personal debt management
  • Knowledge in Litigation, Collateral Disposal and Recovery Process
  • Degree or diploma holder

About the Department

The Credit and Risk Management function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.

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