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Senior Officer, Operations Officer, Card Operations Processing Centre, Group Technology & Ops

Posting Date:  20-Nov-2021


Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.


Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

The Accounts Origination Ops Officer is responsible for reviewing the department's procedures to ensure that they are documented in accordance to the Banking Ops Policy, abide by the regulatory and compliance guidelines / policies.  He/She will work closely with the respective Team Managers in Account Origination Department, to refresh the SOPs, identify and assess risks, as well as to develop effective risk mitigating measures. 


Trainee to be involved in:

  1. Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs. This includes and are not limited to:
    1. Process and verify authentication checks &/or data entries
    2. Perform and verify accurate income computation
    3. Ensure accurate input/output to enable good customer service delivery
  2. Achieve continuous process improvement in COPC
  3. Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
  4. Documentation of procedures to ensure compliance with group policies in procedures.
  5. Conduct internal reviews / tests to ensure compliance
  6. Assist with data analysis, report findings, recommend corrective actions and preventive actions for review. 
  7. Handle administrative duties that include but are not limited to filing, printing, scanning, archiving

Job Requirements

1.Able to multi-task and cope with change and diversity in a fast-paced environment

2. Ability to think objectively and 'think outside the box' when analyzing issues

3. Possess a strong analytical and problem solving skills with excellent verbal/written communication and interpersonal skills

4. Good command of English

5. Proficient in the use of Microsoft Excel, powerpoint and macro

6. Team player, self-motivated and resourceful

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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