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Posting Date:  08-Apr-2021


Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

The SWIFT Operations Officer’s core responsibility is to ensure SWIFT messages are delivered to departments, related functions
to SWIFT network components are part of the job. In addition, supporting GEB functions (limited to handling of User IDs)


Major Functions  

  • Maintain the quality policies and service standards in the team
  • Maintain a high standard of operations control and compliance to protect the Bank’s interest
  • Ensure that the Bank’s policies, guidelines, control and compliance requirements are strictly adhered to
  • Ensure that areas of non-compliance highlighted by the auditors and compliance officer are followed up promptly and all staff are briefed accordingly to prevent recurrence
  • Allocate and route inward SWIFT messages to departments (within SG).
  • Check system and printers’ status
  • Check and reconcile message acknowledgements return by departments
  • Retrieve AG’s payment/Fixed Deposit instructions through MASNET
  • Transfer to/from MOM through MASNET
  • To cross support other units within CMOC

Customer Service Management 

  • Work with end users on queries related to smooth delivery of SWIFT messages to departments
  • Identify opportunities to improve productivity, efficiency and service quality in the team, and drives these enhancement programmes
  • Inculcate an operations and service excellence culture in the team
  • Check acknowledgements against  own department’s master listing delivered to departments

Human Resource Management 

  • Ensure that the team is adequately manned and staff are optimally deployed
  • Encourage a conducive and professional working relationship within the team 
  • Analyse staff’s skills and capabilities to identify skills gap, and arrange for coaching/ training as appropriate to successfully achieve the team’s targets
  • Track key performance indicators and monitor staff performance against key performance indicators
  • Mentor and coach staff on job performance on a regular basis
  • Implement action plans for the team



  • Communicate department objectives and policies to the internal customers
  • Ensure a conducive environment for the dissemination and exchange of information within the team

Job Requirements

Sound knowledge and experience in SWIFT messaging operations. (Maybe required to work late or to support SHIFT hours temporarily due to COVID-19 situation)
Strong analytical and problem solving skills 
Strong interpersonal and communication skills
Ability to work under pressure
Computer literacy Integrity
Bilingual is an added advantage (with English as First Language)
Minimum GCE “O” Level or Equivalent
Relevant experience in banking operations and SWIFT message handling

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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