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Posting Date:  06-Apr-2021


Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

Support clients on the day to day Trade transaction queries on phone or emails.

Record all calls information according to standard operating procedures.

Acts as a Trade advisor on various Trade products enquiries.

Work closely with various stakeholders to ensure client’s requests are fulfilled.

Ensure timely and accurate delivery of reporting and monitoring of department KPIs.

Identify and escalate client issue if any.

Provide excellent customer service to all clients.

Job Requirements

Good understanding of various Trade products.

Great Customer Service on Trade Products.

Have Trade knowledge and customer services experience.

Able to work independently with excellent verbal and email-writing skills.

Able to interact effectively with internal & external parties of all levels.

Ability to speak Cantonese and follows Hong kong's holidays as incumbent will be performing work for UOB Hong Kong as well

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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