Senior VP, C360 Program Manager, Group Retail & Channels T&O

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Our team comprises five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardizing technology systems as well as banking operations in Singapore and overseas branches.
 

Job Responsibilities

End-to-end accountability and Business Engagement

• Serve as single point of contact for all of business and operation needs and a liaison between the technology development, business and operation groups.
• Prioritize requests and define Program Roadmap with business and operations.
• Take overall responsibility for preparing the organization to deliver the program in line within agreed governance, budget, scope, milestones, quality and process adherence parameters.

Stakeholder Management: Manage all stakeholders required for program (e.g., Business, Technology, Operations, Compliance, etc.) to ensure the end to end delivery of the program.

Requirement Management and High-Level Solution

• Collaborate with Business or Operations Program Manager to create Investment Proposal and Project Plan documents, including high-level requirements and business requirement document (BRD).
• Prepare a high-level solution as part of investment proposal to illustrate the feasibility of achieving the business needs including diagrams outlining the nature of the solution.
• If the solution is technically complex or proposes new technology, consult the architecture and technology team for advice or technology roadmap direction.
• The high level solution should be consistent with the technology roadmap.
• Define and implement a post go live support model.

Project management & Execution

• Participate in overall project governance with key stakeholders.
• Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports, Finance Planning…).
• Overall accountable for providing T&O resources to execute program.
• Jointly accountable for program plan, budget/project finance, risks and stakeholder management with Business Program Manager.
• Manage the project budget, expenses, allocations to BUs and regional entities. 

Job Requirements

• Minimum 10+ years of relevant banking experience. 
• Master’s / Bachelor’s degree in engineering/ business/ finance or equivalent.
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Retail banking, including Wealth banking knowledge is essential with experience in delivering large-scale programs.
• Experience in scoping and evaluation – defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
• Having experience in Digital Servicing Transformation with working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.
• Experience in MS Dynamics or any CRM platform that is used for Assisted Channels staffs would be a plus.
• Excellent stakeholder management and communication skills.
• Strategic forward-thinking approach to challenges with outstanding influencing, negotiating and persuasion skills.
• Critical Thinking, Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives.
• Passionate, diligent individual with ability to thrive in ambiguity.

Domain

• Retail Consumer Banking Operations & Contact Centre.
• Retails Banking Sales & Distribution.
• Program Management with Omni Channel Servicing in Retail Banking domain e.g. CASA, Cards, Loans (Secured/Unsecured), Wealth & Investment.
• Knowledge of Best Practices and Service Excellence in Technology & Operation Management.
   

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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