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Senior Officer, Credit Associate, Group Credit (Retail)

Posting Date:  12-Nov-2022

Singapore (City Area), Singapore, 048624

Company:  United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.


Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Credit and Risk Management function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.

Job Responsibilities

•    Contact customer for payment, negotiate and workout payment plan to minimize risk exposure, increase collection amount, reduce non performing loans and credit losses.
•    Review customers’ profile and recommend the most cost effective and efficient collection action and treatment
•    Attend and follow up on customer enquiries or requests via various communication tools (e.g. telephone, emails etc.)
•    Handle disputes and ensure issues are resolved promptly and professionally
•    For accounts which remain in default, initiate collateral recovery, disposal or litigation activities to recover debt owed.
•    Compile statistics and reports 
•    Assist to review risk and compliance related matters e.g. to address or mitigate operational risks, manage third party arrangements etc.
•    Adhere and comply with regulations and bank’s policies and processes
•    Meet KPI set by management

Job Requirements

  • Degree holder in Business, Finance, Accounting or related field
  • Minimum 1 year, banking and finance related, debt management

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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