AVP, Fraud Investigator, Group COO, Retail

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

• Investigate into alleged scam cases reported by retail customers in accordance to existing frameworks such as Shared Responsibility Framework or E-Payments User Protection Guideline.
• Follow up with internal/external stakeholders and conduct interviews with customers
• Maintaining case tracking to monitor service level agreement for scam investigation.
• Analyzing suspicious banking transactions and initiate blocking actions in accordance with SOP
• Blacklisting management on suspicious banking transactions
• Close collaboration with Anti-Scam Centre (ASC) to resolve scam cases which include fund tracing and execution of seizure order. Maybe required to co-locate at ASC’s premise.
• Complying with regulatory and law enforcement orders
• Prepare detailed investigation report which include case findings, evidence, and case recommendations.
• Recommend fraud prevention strategies based on present scam trends and modus-operandis to mitigate financial crime risk.
• Managing case conference with customers
• Conduct site visits for investigation purpose.
• Support other business unit with case mediation and arbitration.
• Ensure compliance with regulations such as Banking Act and etc. 
• Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.
• Provide guidance to internal stakeholders on emerging scam trends. Testifying as witness in Court when necessary

Job Requirements

• A tertiary degree with 3-5 years’ experience in Risk and Fraud Risk Management will be an added value
• Minimum 7 years working experience
• Has strong analytical skills and well versed in Microsoft Office
• Willingness to learn on the job

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference