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Assistant VP, Production Support Level 2, Group Infrastructure & Platform Services

Posting Date:  26 May 2023
Location: 

Singapore (City Area), Singapore, Singapore, 048624

Company:  United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
 
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
 
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
 

Job Responsibilities

  • Participate in incident information gathering, clarification, and analysis in order to evaluate impact and effort estimate and translate into a solution of a production issue.
  • Critical examination of requirements and understanding operations and systems.
  • Create and modify procedures to solve problems considering technical capacity and limitations.
  • Implementing solutions that align with the organization's business objectives.
  • Assisting in defining system scope and objectives; researching and fact-finding; analyzing business and user requirements for complex projects, and managing requirements t projects by conducting thorough testing of related applications.
  • Build and maintain repository for deliverables, methodologies, and production support documents
  • Analyze and route issues to proper teams and oversees issues and resolution to closure.
     

Job Requirements

  • Bachelor’s Degree in Computer Science/Engineering.
  • Hands on experience in ALDON and technically proficient.
  • Experience in SilverLake banking system, preference is RBK/GTD.
  • Experience in AS400/iSeries database and operation system for at least 5 years.
  • Experience in system architecture and design.
  • Requires superior analytics and problem-solving skills. Must be attentive to details.
  • Ability to work in a fast-paced, team-oriented environment.
  • A strong & assertive communicator in speaking & writing
  • Experience in Mainframe/Credit Card industry (optional) 


Good to have:

  • Microsoft Certified Professional (MCP)/Microsoft Certified Technology Specialist (MCTS)
  • Broad knowledge of hardware, software and programming;


Essential Technical Skill:

  • Working experience on OS/400 and RPG and COBOL programming; prior knowledge with Silverlake core retail banking application and banking knowledge will be added advantage.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.


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