First VP, Cash Management Operations Centre, Group Technology & Ops

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.  

Group Wholesale Banking and Market Operations provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.  

Job Responsibilities

• To lead the Controls and Support, Remittance Callback, Remittance Investigations, Audit Confirmation and SWIFT operations teams.
• To build a dynamic and proactive strategy in Risks and Controls to ensure robust controls.
• To be the lead catalyst to champion and drive process improvements through Elimination, Simplification and Automation, Straight Thru Processing (STP) and digitalisation at the Division level.
• Plan, Review and Execute the business directions, goals and strategies for the teams.
• Supervise the team’s daily operations and meet all set Goals.
• Ensure products and services are delivered with accuracy and timeliness and in accordance to SLAs/KPIs set by management.
• Implement and maintain a high standard of operations control and compliance to protect the Bank’s and Customer’s interests.
• Ensure escalations are raised to the appropriate management levels on a timely basis, where required.
• Ensure Bank’s policies, guidelines, controls and compliance requirements are up-to-date and strictly adhered to.
• Ensure the handling of SWIFT message routing and other processes supported by SWIFT Operations team are carried out as per the approved Standard Operation Procedures.
• Ensure that the staff in the team exercise vigilance when processing, overriding, authorising and approving transactions.
• Ensure that any areas of non-compliance or improvements highlighted by the Auditors, Compliance, Risks Management and Regulators are followed up promptly and resolved quickly and all staff are briefed accordingly to prevent recurrence.
• Manage the Key Risk Indicators at the division level.
• Ensure that customers’ operational problems, complaints and queries are resolved promptly and satisfactorily and to ensure that risks of recurrences are eliminated.
• Review the manpower requirements for the team to ensure that the team is adequate, staff optimally trained and deployed.
• Provide guidance, analyse staff capabilities to identify skills gap and arrange for coaching/training to staff in their job performance on a regular basis, when required as part of on-going staff career development and improvement plans.
• Track key performance indicators and monitor staff performance against the key performance indicators.
• Monitor project milestones to ensure key deliverables and timelines are met.

Job Requirements

• Degree holder in a relevant discipline. 
• At least 15 years’ experience in wholesale banking operations with a good broad-based knowledge of wholesale banking products, processes and the related risks and controls. 
• Strong leadership, people management and interpersonal skills.
• Able to motivate teams to achieve stretched goals.
• Able to work effectively with all levels of staff and stakeholders.
• Committed, Dependable and demonstrate high integrity.
• Strong Risks and Controls experience and able to manage risks well in a large operations setting running high value payments (such as Remittance and RTGS Payments), customer onboarding (such as account opening and maintenance, eServices) running a division level Risks & Controls team. Added experience in controls, running/ interfacing audits and in operational risk management is a must.
• Strong knowledge of MAS and other Regulatory requirements and international practices/guidelines such as Sanctions, FATCA/CRS.
• Technology savvy and possess good understanding of information security, end-to-end processes, workflows design/ management and system functionalities.
• Good working knowledge in using Microsoft suite of products such as Powerpoint, Excel.
• A self-starter, able to think-out-of-the-box, meticulous and possess a continuous improvement mindset.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Good presentation skills.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.