First VP/VP. Control Operations, Group COO Retail

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

The COO Office has Business Risk & Control teams across various risk types, acting as safeguard for the business

Job Responsibilities

Fraud Strategy & Analytics Support

• Review and analyze fraud cases through close collaboration with the 24/7 calling team and the fraud investigation team to identify new trends and patterns of fraud cases and devise logics / ideas on how to mitigate the risk.
• Work closely with the 24/7 operations team to determine the false positive of the alerts via sample call outs and incorporate the finding when proposing to implement the rule.  Assess the new rule logic to ascertain the false positive before implementing to production.
• Write up proposal to core stakeholders (i.e. Group COO, Head Fraud Risk Mgmt) with strong justification / rationale to implement the rule.
• Finetune existing rules where fraud trend had shifted to reduce the false hit and/or proposing to deactivate non-performing rules.
• Support and collaborating with Data Analytics team to implement Risk models.
• Liaise with detection system vendors on all detection system related issues / matters (e.g. alerts not generating correctly from the rules) or any issues / queries relating to the detection system.
• Support adhoc projects relating to Fraud Risk System enhancement (e.g. new payment types, new authentication process), checking the necessary data points are correctly flowing into the fraud detection system to enable accurate detection of those new payment types

 Management / Regulatory Reporting

• Ensure quality of MI reporting for Fraud Forums:  FRMC, GR AFC (Fraud) Forum, Fraud Ops Panel and regulatory bodies (i.e. MAS/ABS).
• Collate numbers from varies teams / departments to compile the final report.
• Understanding the numbers and prepare presentations to Fraud Forums with write-ups on the trending of the overall fraud performance.
• Design and devise new metrics for purpose of reporting to different forums.
• Consistent review of the metrics to ensure any new / critical MI are reported to the Seniors.
• Provide support / gather info to facilitate Group Compliance and BRCM response to MAS/ABS with the clearance from Head FRM

Risk & Control Management

• Manage Incident Reporting within GR Fraud Team.
• Manage Outsourcing (Third Party) and oversee adherence to NFRM policies & procedures.
• Manage KCRSA and KORI processes.
• Perform periodic assessment and assurance reviews on key activities to ensure compliance/adherence with internal controls.
• Working closely with BRCM to define new SOP (where needed) and to keep existing SOP up to date.
• Ensure that controls are embedded within Fraud Ops.
• BCM Liaison and ensure compliance of BCM requirements. Audit Liaison.
• Partner BRCM to operationalize and implement new regulations, policies & procedures.
• System Change Request and Enhancement Point of Contact.

Job Requirements

• Minimum 5-7 years of experience with anti-fraud expertise in either a financial institution or law enforcement agency
• Demonstrate strong understanding of current fraud and financial risk threat  
• Demonstrate strong analytical to examine evidence and establish case fact

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.