Manager, Callback, Cash Management Operations Centre, Group Technology & Ops

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Job Responsibilities

• Support client(s) on the day to day Cash Management queries via phone or email
• Record all calls information accordance to Standard Operating Procedures
• Work closely with various stakeholders to ensure client's request is fulfilled
• Ensure timely and accurate delivery of reporting and monitoring of department KPIs.
• Identify, escalate and manage client issue, if any
• Provide excellent customer service to all clients
• Performs service recovery, manage customer's expectation.
• Provide coaching and relevant guidelines to team/junior staff on the day to day call out
• Any adhoc task assigned

Job Requirements

• Great customer service on Cash Management Products
• Good understanding on Cash Management Products or Processes
• Able to work independently with excellent verbal and email-writing skills
• Able to interact effectively with internal & external parties of all levels
• Ability to analyze and solve any issues arises during work
• With at least one year of experience in Cash Management Services
• Able to converse well in Mandarin AND Cantonese to support Hong Kong Segment

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.