Manager, Computer Operator, Group Infrastructure & Platform Services

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
 
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
 
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
 

Job Responsibilities

You will join a team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments. Your responsibilities include:

• Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to standard operating procedures.
• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to standard operating procedures.
• Perform reports printing and distribution.
• Manage IT-related incidents and problems reported via phone call or e-mail.
• Maintain incident logs for incidents and problems for all software, hardware and applications being monitoring.
• Perform job submission, backup, recovery and restart in accordance to standard operating procedures or approved ad-hoc requests.
• Perform first-level system and batch problem determination and resolution and escalation to support team.
• Assist Operations Manager to enhance the process and procedure.
• Able to support the daily operations workload by time management.

Job Requirements

• Minimum Degree in IT or Computer Science from a recognized polytechnic/institution with at least 5 years of working experience in relevant work area
• Experience in operating for AS400, Mainframe, Open system (Unix and Windows) platform
• Proficient in using MS Office Suite of products, Remedy incident ticketing system and TrueSight monitoring tools.
• Good communication and interpersonal skills and proficient in English Language
• Proven ability to work independently and under pressure
• A good shift leader to manage the daily workload.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.