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Manager, Customer Info Service, Retail Recon & Investigation Center

Posting Date:  30 Mar 2024

Singapore (City Area), SG, 048624

Company:  United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

  • Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
  • Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing
  • Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team.
  • Engage both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator to fulfill the request/orders
  • All requests must also be processed in accordance with the Bank’s Compliance guidelines
  • Assist to conduct review and distribute Bank’s Authorized Signatories to other financial institutions and related parties
  • Prepare MIS Reporting and risk related management controls for the Department
  • Review and implement process improvements and division automation initiatives
  • Leverage on Data Analytics and drive transformation initiatives for the Department/Division
  • Reporting into Head of Customer Info Services, Retail Reconciliation & Investigations Centre, Singapore Retail Operations

Job Requirements

  • Degree holder in any discipline with minimum of 4 years of working experience in banking industry
  • Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage
  • Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results
  • Possess strong interpersonal skills and display resourcefulness to resolve problems
  • Able to participate as a team to achieve goals and outcomes
  • Able to contribute independently and be an excellent team player
  • Able to deliver and make conscious decisions under pressure
  • High level of accuracy and attention to details
  • Highly motivated self-starter with personal resilience to perform effectively
  • Analytical mindset to process data and implement improvements for the team

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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