Manager, Fraud - Card Risk (Authorization & Fraud) Group Retail COO

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Regional Fraud Uplift Office resides unit under the Group Retail COO. Its primary responsibility lies in managing fraud-related setups and operating rhythm together with partners across Fraud Risk Management Business Risk and Control, Analytics Compliance etc at Group and Countries to focus on deterring , detecting and resolving approach for fraud to protect our customers and our bank.

Job Responsibilities

Authorisation Services

Authoriser’s primary job responsibilities include providing card authorization services to merchants, acquiring banks and cardmembers.  Authoriser will also perform account review and transaction processing for all in-house customer added value programs such as Balance Transfers, Instalment Payments, etc.

Suspicious / Fraud Transaction Monitoring

For fraud monitoring, Authorisers are trained and tasked to identify and analyse the credit card fraud trend and cases. Authorisers will communicate with merchants and cardholders to ensure customer account safety and prevention of losses. Authoriser will also assist the Fraud Management Team in their investigation and provide input on the possible causes, methods and process of fraud activities.

Job Requirements

• Strong analytical skill
• Familiar with Microsoft Office
• Knowledge on the Banking Act (Credit Card & Charge Card Regulations)

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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