Manager, Parameter Maintenance and User Support, Retail Operations Readiness Center

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Provide user support on functional related queries
• Participate in issue investigation, rectification and recovery of production incidences with GBT, business & operational users and touchpoints to ensure timely and effective resolution
• Management of User Support Mailbox
• Perform key custodian activities such as token uploads, pinpad injection, renewal of system encryption keys and passwords
• Provide support for production parameter maintenance of retails applications
• Collaborate with business partners and stakeholders to review and seek clarifications on parameter change requirement to ensure timely implementation
• Perform EOD reconciliations and support investigations on user support and parameters related production incidents when necessary
• Responsible for regular and ad-hoc information for management reporting
• Develop and maintain procedures and manuals
• Proactive and seek opportunities to improve service processes, minimize operational risk and reduce costs
• Responsible for Audit and Internal control matters, ensure all key controls are in place
• Cross train and cover other team members when necessary
• Responsible to provide department administrative support such as user access administration, fixed assets management, purchase requisition, etc when necessary

Job Requirements

• Bachelor Degree with min 5 years of working experience in banking retail operation units will be an advantage
• Good knowledge /understanding of banking retail operation processes & system capabilities/functionalities
• Strong analytical skills
• Able to multi-task & possess leadership traits Diligent, meticulous and organized Ability to manage high volume and work within tight deadlines
• Good interpersonal & communication (both spoken/written) skills
• Possesses the willingness to learn

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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