SVP/FVP, Anti-Fraud Adviser, Group Retail COO

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Transformation & COO Office is the enabler to achieve the business goals across the 3 business units of Group Retail - Personal Financial Services, Business Banking and Private Banking.

Group Retail has 13 strategic programs that cover customer touchpoints (digital and omnichannel), core product capabilities (cards, wealth, business banking) in addition to data and productivity programs. Each program has embarked on the new ways of working which is on the journey to develop empowered, cross-functional teams.

Job Responsibilities

Advisory & Strategy

• Act as the subject matter expert within the Business Risk and Controls Management (BRCM) function on fraud-related matters, specifically around fraud frameworks, investigation approaches, and surveillance – where appropriate, advise Fraud Operations on emerging themes
• Influence the business segment-level anti-fraud strategy, ascertaining the implications of new regulations (and translation of framework & policy requirements into business processes), emerging fraud trends, new products / channels launched by the business on anti-fraud activities
• Coordinate setting of the business segments’ fraud risk appetite thresholds and statements
• Engage Group Retail business stakeholders in identifying and advising required systems and efficiency analytics to aid Fraud Surveillance, including identifying and working with Data Analytics teams on risk management initiatives
• Collaborate with internal stakeholders within the bank (e.g. Group Compliance) to provide domain knowledge and feedback based on detective analytics models developed by the bank to enhance Fraud Detection & Surveillance
• Proactively identify key emerging fraud risks within the business segment and/or industry and propose risk mitigating measures/controls (based on thematic findings identified from cases escalated)

Policy Operationalisation, Control Design, and Escalations

• Advise Fraud Operations on fraud-related matters in a consultative and collaborative manner to support updating / designing Fraud Risk Management controls (including providing oversight on rule changes, reviewing SOPs / process manuals, and ensuring controls are compliant with regulatory requirements and Group-wide Fraud Risk Management Frameworks & Policies) – additionally, provide oversight on regulatory matters / liaising with respective subject matter risk assurance teams across Group Retail.
• Serve as first-point of contact for fraud-related cases escalated by Fraud Operations, providing SME knowledge and expert advisory on cases (including supporting enhanced investigations, supporting determination of settlement outcomes, and providing advisory on retention of customer relationships as required)
• Maintain a strong sense of the business segment’s case escalation framework, to promptly identify and escalate cases to Group Compliance and/or to senior management, where required

Governance & MI

• Support definition and analysis on fraud metrics and management information (MI) from teams involved in managing Fraud Operations; receive, collate, and sense-check fraud metrics and MI across all teams supporting Fraud Operations, and conduct portfolio analysis to understand patterns across customer segments and risk types
• Organise and manage Line 1 Fraud-related governance forums, ensuring that senior management is periodically updated on key metrics and developments

Training

• Assist to provide guidance, training, and support to the business units within the segment, and represent BRCM on projects and working groups as required; work closely with Group Compliance to provide inputs to mandatory and thematic anti-fraud training
• Assist to educate customer touchpoints on emerging fraud risks / attack vectors which may be encountered by customer segments within the business, and potentially lead to increased volumes of customer queries

Job Requirements

• Degree or professional qualification in business or banking / financial services areas
• Minimum 8-10 years of experience preferably within an Anti-Financial Crime compliance-related function with anti-fraud expertise in a financial institution (preference for prior experience in a Line 1, 1.5, 2 Risk & Control role)
• Excellent knowledge of anti-fraud regulatory compliance, risk assessment, processes, and controls, with proven and relevant experience in a compliance-related setting
• Solid knowledge of banking and financial services regulations, and strong understanding of financial products and systems
• Demonstrated experience in managing anti-fraud advisory & policy operationalisation
• Strong stakeholder management experience demonstrated in prior roles (including managing external interfaces)
• Possess creativity, and self-motivation to identify solutions in an ever-changing regulatory environment
• Excellent communication and interpersonal skills to positive influence people to make appropriate decisions, and resolve conflicts effectively
• Ability to exercise considerable judgment and critical thinking in scenarios that are complex and highly sensitive

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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