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Senior Officer, Capacity Planning and Productivity, Group Credit

Posting Date:  10 Dec 2023

Singapore (City Area), Singapore, 048624

Company:  United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Business Management - Capacity Planning and Productivity area is responsible for maintaining daily operations and providing strategic workforce planning support within contact center environments. Also supports business objectives through evaluating call volumes, agent productivity, and service levels across departments. 

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas. The Client Service Delivery function is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities.

Job Responsibilities

  • Preparation of regular, ad-hoc and productivity reports and analytics for the Division.
  • Manage ongoing and ad-hoc reporting needs for the Division, including identification and monitoring of Key Performance Indicators, and lead continued development of reports and solutions to provide accurate and relevant analysis. 
  • Enhance productivity and efficiency levels through a culture of continuous improvement and increase usage of automation to development a robust MIS infrastructure.
  • Coordinate with regional counterparts to ensure timely and accurate submission of monthly productivity report of each country.
  • Manage productivity of the Credit Management Division and providing meaningful insights to management.
  • Consolidate/gather and align Regional Productivity Framework


Job Requirements

  • Recognized Degree holder (preferably in Banking & Finance or Business Admin or Computer Science or related field) with minimum of 1 year experience in MIS, data analysis and financial environment.
  • Broad understanding of the business and information technology, including data networks and database management. Must also be able to review and understand the limitations of technology in relation to key business processes.
  • Strong project management skills, pro-active, committed and result-oriented with high degree of drive.
  • Knowledge in SAS scripting, databases, software development processes an advantage.
  • A team player who is driven, analytical and meticulous, and possesses good written and verbal communication skills as well as an ability to work independently.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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