Senior Officer, Functional Business Analyst, Group Technology and Operations

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

The role would be 1 year contract.

Requirements Analysis & Elicitation

• Collaborate with BU Specialists to elicit and review business requirements
• Analyse and document the "to be" business and operations processes based on the agreed requirements and/or function points, perform impact assessment
• Responsible to analyse and define detailed functional and non functional requirements based on business requirements
• Monitor and manage risks/issues related to requirements and scope creep
• Transition functional and non functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
• Write business functional release notes and contribute to deployment plan
• Collaborate with GIS to ensure non functional requirements effectively incorporate security requirements

Post go live

• Facilitate/provide "Train the Trainer" on application enhancements
• Maintain up to date knowledge base related to application features and processes (subject matter expertise)

Testing & Scope Management 

• Work with Test Manager and Tester to translate business requirements into system integration test scenarios
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request

Job Requirements

• Diploma/Bachelor's Degree in Computer Science, Information Systems, or related field.
• At least 5 years of relevant work experience
• 5-8 years’ experience in retail, Wholesale banking technology & operation domain. Other FI, digital banking domain can be considered.
• Ability to translate high-level requirements into detailed documentation within the organization’s context.
• Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritization.
• Ability to evaluate and analyze existing business processes, and uncover areas for improvements.
• Ability to envision and design end to end business processes keeping an eye on the details.
• Ability to gather critical information from meetings with various stakeholders and producing useful documentation.
• Ability to communicate and clarify requirements with developers.
• Ability to identify and clearly document dependencies.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies