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Senior Officer, PFS FRM - Card Risk (Authorization & Transaction Monitoring), Group Retail

Posting Date:  18-Mar-2023

Singapore (City Area), Singapore, 048624

Company:  United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services. 

Personal Financial Services  

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.  

Job Responsibilities

1.    Authorisation Services
Authoriser’s primary job responsibilities include providing card authorization services to merchants, acquiring banks and cardmembers.  Authoriser will also perform account review and transaction processing for all in-house customer added value programs such as Balance Transfers, Instalment Payments, etc.

2.    Temporary Increase
Authorisers will perform transaction alert review and pro-actively perform call-out to selected customer to offer assistance for failed transactions at merchant point of sales.  Authoriser will review customer’s account and offer a temporary increase to the card in-order to approve the failed transactions or offer alternative solutions. This is to enhance customer's experience in using UOB cards.

3.    Suspicious / Fraud Transaction Monitoring
For fraud monitoring, Authorisers are trained and tasked to identify and analyse the credit card fraud trend and cases. Authorisers will communicate with merchants and cardholders to ensure customer account safety and prevention of losses. Authoriser will also assist the Fraud Management Team in their investigation and provide input on the possible causes, methods and process of fraud activities.

Job Requirements

  • Possess GCE 'O' with at least 5 passes (Minimum) and above; Preferably Diploma holders
  • Pleasant disposition with good interpersonal skills is a must
  • Ability to work independently as well as in a team
  • Able to work on a 24hrs rotating shift which include weekend & public holiday is a must
  • Should be able to perform overtime to cover shift at any time when required is a must
  • Have the tenacity and drive, exemplified by ability to work well under pressure and meet the demands of the job 
  • Ability to work in a fast-paced environment
  • Multi-tasker
  • Able to easily adapt to the different system in use


Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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