Senior Officer/ Manager, Customer Outreach, Group Retail

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides customers with Personal financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

• Contact customers to address potential AML & Tax gaps
  Engage with customers via phone or written communication to follow up on missing or incomplete Anti-Money Laundering (AML) and tax-related documentation, ensuring timely resolution of outstanding compliance requirements.

• Assess the reasonableness of the information gathered
  Review and evaluate the accuracy, completeness, and plausibility of customer-submitted information to support compliance with regulatory standards and internal policies.

• Attend to the appeal hotline and provide adequate resolutions efficiently
  Respond to customer appeals and inquiries through the designated hotline, delivering clear, timely, and compliant resolutions while maintaining a high standard of service.

• Provide administrative and documentation support as required and ensure compliance with bank’s policies and procedures
  Maintain accurate records, update internal systems, and support documentation processes to ensure all activities align with the bank’s operational and compliance frameworks.

• Operate in a middle-office function based in an office setting
  Work as part of the middle-office team in a structured office environment, supporting frontline and compliance teams

Job Requirements

- Degree holder in any discipline, preferably Business
- Minimum 3 years in AML/KYC subject area with a Bank
- Minimum 3 years in customer service environment
- Excellent written and spoken communication skills
- Good interpersonal skills and multi-parties engagement is expected on the job
- Self-starter and team player

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.