VP, Business Risk and Controls Management (BRCM) Financial and Conduct, Group Retail

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Transformation & COO Office is the enabler to achieve the business goals across the 3 business units of Group Retail - Personal Financial Services, Business Banking and Private Banking.

Group Retail has 13 strategic programs that cover customer touchpoints (digital and omnichannel), core product capabilities (cards, wealth, business banking) in addition to data and productivity programs. Each program has embarked on the new ways of working which is on the journey to develop empowered, cross-functional teams.

Job Responsibilities

1. A sales surveillance fraud investigator is responsible for monitoring, analyzing, and investigating suspicious sales activities to identify and prevent escalate potential fraudulent transactions within an organization, detect undesirable behavior, breaches of sales processes and emerging risks within an organization.
2. Monitoring sales transactions: Reviewing sales data, invoices, and customer information to detect irregularities or patterns indicative of fraudulent or misconduct activity.
3. Conducting investigations: Investigating suspicious sales transactions by gathering evidence, clarifying with interviewing employees, and collaborating with other departments or law enforcement agencies as needed.4. Analyzing data: Utilizing analytical tools and techniques to identify trends, anomalies, and potential fraud indicators or misconduct within sales data.
5. Implementing fraud prevention measures: Developing and implementing sales surveillance strategies, policies and procedures, to prevent and mitigate sales surveillance fraud or misconduct risks.
6. Reporting findings: Documenting investigation results and presenting findings to management, stakeholders, or regulatory authorities, as necessary.
7. Collaboration: Working closely with cross-functional teams such as finance, legal, Compliance, Sales Team, Product Team, Middle Office, and IT to enhance fraud detection and prevention efforts.
8. Compliance adherence: Ensuring that all investigative activities and procedures comply with relevant laws, regulations, and company policies.
9. Overall, the role requires a keen eye for detail, strong analytical skills, excellent communication abilities, and a deep understanding of sales processes and fraud detection techniques.

Job Requirements

a. Good knowledge of Financial Advisory Act regulations and guidelines, Sales Processes and Product Mechanisms, familiar with Risk Management and Data Analytics techniques.
b. Good risk and control mindset, curious and self-initiated to discover and investigate sales anomalies
c. Good analytic skills to connect the dots and frame observations, root causes and recommend improvements.
d. Good stakeholder management to discuss and agree on observations and remedial actions
e. Managerial qualities to manage the Sales Surveillance unit and governance forum 

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies