VP, Business Unit Specialist (Fraud Program), Group Retail

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Transformation & COO Office is the enabler to achieve the business goals across the 3 business units of Group Retail - Personal Financial Services, Business Banking and Private Banking.

Group Retail has 13 strategic programs that cover customer touchpoints (digital and omnichannel), core product capabilities (cards, wealth, business banking) in addition to data and productivity programs. Each program has embarked on the new ways of working which is on the journey to develop empowered, cross-functional teams.

Job Responsibilities

We are seeking a dynamic and strategic Business Unit Specialist to join the Fraud capability build program focused on digital, deposit and cards fraud management. The successful candidate will lead the development and implementation of fraud management capabilities, ensuring they meet business needs and regulatory requirements across the region including Singapore, Malaysia, Thailand, Indonesia and Vietnam. This role requires a strong Business Analyst skill set, excellent stakeholder management skills, and the ability to drive product vision and execution.To work closely with the Fraud Program Manager to deliver the program objective of implementing best in class regional capabilities & operating model for fraud prevention, detection & management across digital, deposits & Cards, through

1. Product Vision and Strategy:
   - Define and communicate the product vision and strategy for fraud management solutions.
   - Develop and maintain a prioritized product roadmap aligned with business goals, customer needs and regulatory requirements.

2. Stakeholder Engagement:
   - Act as a key point of contact between business units, technology, and external vendors for fraud management solutions.
   - Facilitate regular meetings with stakeholders across Products, Digital, Fraud Ops etc. to gather input, provide updates, and ensure alignment.

3. Requirement Gathering and Analysis:
   - Collaborate with stakeholders to gather and define business requirements for fraud management capabilities.
   - Conduct gap analysis to identify areas for improvement and opportunities for innovation.

4. Product Development and Implementation:
   - Work closely with technology teams to design, build, manage risks/issues and deploy fraud management solutions.
   - Ensure solutions are scalable, secure, and compliant with industry best practices and regulations.
   - Work with Testing team to translate business requirements to test scenarios to ensure comprehensive coverage

5. Data-Driven Decision Making:
   - Analyze fraud data to identify trends, patterns, and potential threats.
   - Utilize data insights to inform product decisions and enhance fraud detection and prevention strategies.

6. Target opening model, training and drive adoption
   - Define and document to-be business processes and target operating models
   - Conduct training sessions for business users on new fraud management capabilities.
   - Work with stakeholders to drive adoption and track effectiveness

7. Regulatory Compliance:
   - Ensure all product activities comply with relevant regulations and internal policies.
   - Stay updated on regulatory changes and their impact on fraud management practices

Job Requirements

• Bachelor’s/ Master’s degree in Business Administration, Banking / Finance, Information Technology, or related field.

• Minimum 8 years of Banking / Financial services experience, preferably in a similar capacity

• Minimum 5 years of Business Analyst/ PO experience, preferably in a banking or financial services environment.

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Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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