VP, C360 Business Unit Specialist, Group Retail

Posting Date: 18 Sep 2024

Location:

Singapore (City Area), SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

Collaborate with stakeholders to define and prioritize business requirements, ensuring alignment with Program strategic goals and objectives. • Act as the main point of contact between the business unit and the product development team, facilitating effective communication and information exchange. • Gather and analyze market research, customer feedback, and competitive intelligence to identify opportunities for product improvement and innovation.• Develop a comprehensive understanding of end-to-end customer journey - needs, pain points, and preferences to develop the TOM user process. • Create and maintain detailed product roadmaps, ensuring clear visibility into the module’s development timeline, milestones, and dependencies. • Collaborate with cross-functional teams/ country end user to ensure effective launches and ongoing support. • Conduct regular product demonstrations, playbacks and presentations to stakeholders/ users • Develop business Case / justification for the change to the module. • Coordinate user acceptance testing (UAT) and gather feedback to drive iterative product enhancements. • Monitor and analyze key performance indicators (KPIs) to assess product performance, identify areas for improvement, and make data-driven recommendations.

Collaborate with stakeholders to define and prioritize business requirements, ensuring alignment with Program strategic goals and objectives.
• Act as the main point of contact between the business unit and the product development team, facilitating effective communication and information exchange.
• Gather and analyze market research, customer feedback, and competitive intelligence to identify opportunities for product improvement and innovation.• Develop a comprehensive understanding of end-to-end customer journey - needs, pain points, and preferences to develop the TOM user process.
• Create and maintain detailed product roadmaps, ensuring clear visibility into the module’s development timeline, milestones, and dependencies.
• Collaborate with cross-functional teams/ country end user to ensure effective launches and ongoing support.
• Conduct regular product demonstrations, playbacks and presentations to stakeholders/ users
• Develop business Case / justification for the change to the module.
• Coordinate user acceptance testing (UAT) and gather feedback to drive iterative product enhancements.
• Monitor and analyze key performance indicators (KPIs) to assess product performance, identify areas for improvement, and make data-driven recommendations.

Job Requirements

Bachelor’s Degree, preferably in business or marketing or a related field
Strong understanding of banking business
Proven experience in a similar role, such as a Product Owner, Business Analyst, or Product Manager.
Strong analytical skills with the ability to interpret complex data and market trends.
Excellent communication skills, both written and verbal, with the ability to effectively collaborate with diverse stakeholders.
Detail-oriented mindset with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Creative problem-solving abilities, coupled with a strategic mindset to drive business growth.
Strong influencing skills with the ability to inspire cross-functional teams/ end users.
Familiarity with project methodologies and project management principles.
Proficiency in using project management and collaboration tools (e.g., JIRA, Trello, Confluence).
Passion for change, innovation, and delivering exceptional products and services.

#UOBCareers

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies

1. Strategise

2. Engage

3. Execute

4. Develop

5. Skills

6. Experience