VP, Client Service Manager, Private Bank

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

UOB Private Bank
is dedicated to managing the wealth of high-net-worth individuals with investment assets of $5million and above. Keeping in mind our clients’ financial objectives, we provide tailored products and solutions that draw on the Group’s comprehensive suite of personal, business and investment services.

Job Responsibilities

A People Manager responsible for guiding and coaching Client Advisor Assistants (CAA) and ensuring optimal CAA resource utilization.

• Day-to day supervisory oversight of CAAs
• Resourcing of CAAs and need for back-ups (in consultation with Team Leaders)
• CAA Recruitment
• Coordinate across departments to implement and deliver on client commitments
• Escalate service issues to relevant internal stakeholders
• Provide mentorship to new CAAs as well as participate in adhoc projects e.g., systems application UAT, process improvements and focus groups.
• Develop and test contingencies to ensure service expectations are always maintained during disruption situations e.g., CAAs on emergency leave, medical leave etc.
• Optimize existing client servicing processes

Job Requirements

Minimum Diploma/Degree holder with preferably more than 5-7 years minimum prior experience as an Assistant RM (ARM) in the Wealth Management segment.

• CACS Certification (Paper 1 & 2).
• Knowledge in booking and settling trades of various asset classes and products a strong advantage e.g. Fixed Income, Equities, FX-linked products, unit trusts Funds, Structured Notes, and handling account opening documentations, payments and securities transfers.
• Experience in leading a team a strong advantage.

Generic Skills
• Leadership
• Service Orientation
• Communication
• Problem Solving
• Interpersonal Skills
• Teamwork
• Developing People

Technical Skills
• Quality Standards
• Account Management
• Business Process Re-Engineering
• Technology Application
• Service Challenges
• Stakeholder Management
• Partnership Management
• Continuous Improvement Management

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.