VP, Head / Deputy Head of Operations (Corporate Travel), UOB Travel

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

UOB Travel began as a small travel agency in 1974 and has grown in size and reputation throughdedicated professionalism and service excellence. In 1990, UOB Travel became a wholly owned subsidiary of Singapore's leading international banking group - the United Overseas Bank Group . As such, UOB Travel is in the unique position of being the only travel agency in Singapore to have sound financial backing, reliability and security.

Job Responsibilities

• This position is responsible for Operations management that demands a high level of coordination and organization skills.
• The Operations Head will ensure consistent best in class service delivery across all teams with specific customer retention goals.
• Responsible for meeting and exceeding consultant productivity targets & revenue goals while focusing on a continuous quest to reduce the cost of each client transaction.
• Providing leadership that promotes individual skill development through effective and consistent coaching and feedback, commitment to e-Peak process and an active involvement at all levels ensuring individual development plans are completed and acted upon.
• This role will be tasked with promoting, fostering and leading Team Leaders to provide a positive working environment in all locations
  Employee Engagement at point of arrival in all dimensions and encouraging individual initiative and feedback to create an environment of continuous improvement and quality service.
• This role will be accountable to ensure all large market teams are compliant with the UOBTP policies and procedures and required standards

Job Requirements

• Minimum 10 years experience in Corporate Travel Industry.
• Preference for experience and knowledge of Amadeus system.
• Pleasant & patient and able to work under pressure & strong inter-personal skills.
• Experience in leading and managing others, coaching, leadership and motivational skills.
• Display highest level of integrity when dealing with customers, employees, etc.
• Good organizational and time management skills.
• Good communication and conflict resolution skills.
• Fluent spoken English, good written communication skills.
• Highly motivated & result-oriented and has a passion for challenges.
• Must be an excellent team player and focused on achieving team goals.
• Strong knowledge of Operation Automation.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.